Returns & Cancellation

1. Returns

All our products are made to order. That is easier for us and it is better for the environment too. Because of this we do not typically accept returns or offer refunds. However if there is a manufacturing fault or your goods arrive damaged then please get in contact and we will look into the matter. In the event where we deem a refund is applicable we will offer this in the form of online credit which can be used on site. 

2. Cancelation

As per point 1 above, we manufacture our products on a made to order basis.  Once you place and pay for your order it is sent directly to our manufacturing team and the production process is started. Because of this we do not offer cancellation of orders either during production, whilst in transit or once you receive your order. 

3. Rights

None of the above or any other terms and conditions present on this site affects your statutory rights. 

4. Talk To Us

if you have questions or concerns about this policy or believe your situation falls outside its scope, please contact us at info@ohnotebooks.com

We appreciate your understanding and support